Operator Support

Support Center

Guided Ops

Everything an operator or creator needs to understand BondIt’s deterministic lifecycle, debug launch issues, and navigate charter-driven stewardship without guessing.

Runbooks
6
Common Issues
12
Launch FAQ
24
Status Pages
3

Creator Runbooks

Structured guidance for the most common creator and operator tasks.

Launch checklistWallet, metadata, charter, review
Graduation readinessVolume, holders, concentration
Treasury questionsRelease caps + decay schedule
Flight mode15K holders / ≤18% / ≤5% treasury

Troubleshooting

The issues this support surface is meant to make obvious instead of mysterious.

Wallet connectionAdapter session + network state
Missing launch dataIndexer/API availability
Keeper delaysScheduled job + metric ingestion
AI answers staleAdvisory data freshness
This page will evolve into a searchable troubleshooting and runbook center once docs and ops workstreams land.

Escalation Paths

Clear escalation targets for product, protocol, and operational issues.

Protocol anomalyPolicy + program audit queue
Data mismatchIndexer + SDK contract review
AI discrepancyGrounding + report verification
Launch UX issueFrontend productization backlog